Terms of Service

Effective since: May 2026 • Document Ref: TR-TOS-3.0

This Terms of Service agreement ("Agreement") is a legally binding contract between TempoRevenue ("The Firm") and the entity purchasing our engineering services ("The Client"). By commissioning any of our infrastructure upgrades, AI agents, or mobile applications, you agree to the following operational standards.

1. Engineering Scope of Work

TempoRevenue provides high-performance infrastructure deployments. We provide technical engineering, not general business or marketing advice. Our services fall into four distinct categories:

  • A. 24-Hour Revenue Fix: A one-time DNS-level acceleration deployment.
  • B. Custom Web Infrastructure: One-time structural rebuilds utilizing Astro and Amazon Web Services (AWS) for headless commerce.
  • C. AI Sales Architecture: The deployment of a custom Retrieval-Augmented Generation (RAG) sales concierge.
  • D. Native Mobile Applications: The engineering, design, and deployment of pure Swift (iOS) and Kotlin (Android) e-commerce applications.

2. The Engineering SLA & Warranties

We operate under strict Service Level Agreements (SLA) rather than open-ended refund policies. This protects capital deployment for both parties.

  • Core Web Vitals Guarantee (Web): The Firm guarantees that Custom Web Builds will pass Google Core Web Vitals assessments. If the infrastructure fails to meet passing technical metrics upon delivery, the Firm will refactor the code at zero additional cost.
  • App Store Approval (Mobile): The Firm guarantees compliance with the technical guidelines of the Apple App Store and Google Play Store at the time of launch. If a build is rejected for technical code violations, it will be refactored at zero cost.
  • 90-Day Defect Warranty: Upon the official launch of any custom build (Web, AI, or Mobile), the Firm will resolve any technical bugs or deviations from the agreed blueprint free of charge for 90 days. Feature additions requested after launch fall outside this warranty and require separate scoping.

3. Enterprise Management Retainers

To ensure enterprise stability, Categories B, C, and D require ongoing infrastructure maintenance. Our standard Flat-Fee Retainers are structured as follows:

  • • Web Infrastructure ($500/mo USD - $2,500/mo USD): AWS CloudFront/S3 management, Core Web Vitals monitoring, and critical security patches.
  • • AI Management ($2,500 USD/mo): Vector database hosting, logic optimization, auto-ingestion pathways, and performance reporting.
  • • Mobile Infrastructure ($3,000 USD/mo): iOS/Android OS compatibility updates, CDN asset delivery, and API monitoring.
Third-Party Pass-Through Costs:

Retainers strictly cover the Firm's management and engineering labor. They do not include third-party variable usage costs (e.g., OpenAI API tokens, massive AWS bandwidth overages outside normal parameters). These variable costs are passed through directly to the Client's corporate accounts with zero markup.

4. AI Ethics & Performance Accuracy

Our Safe-AI Protocol is engineered to prevent AI hallucinations and enforce pricing guardrails. However, AI outputs are ultimately governed by the vector data provided by the Client. The Firm is not liable for commercial discrepancies or lost revenue resulting from outdated, incorrect, or poorly formatted inventory information supplied by the Client prior to vectorization.

5. Ownership of Assets

Upon full payment of any one-time setup or milestone build fee, the Client receives full and perpetual ownership of the final compiled frontend assets (Web), native source code (Mobile), and generated prompts (AI). The Firm retains all intellectual property rights to its proprietary underlying engineering methodologies, backend routing scripts, and deployment pipelines.

6. Liability Limitations

We guarantee the technical integrity of our localized code. We are not liable for the global stability or downtime of third-party platforms utilized in the stack (including but not limited to Amazon Web Services, Cloudflare, OpenAI, Apple, Google, or Shopify). Furthermore, the Firm cannot be held liable for App Store un-publishings or rejections resulting from future changes to Apple's or Google's corporate policies that fall outside of technical code integrity. We cannot guarantee specific commercial conversion rates, as user behavior is outside our engineering control.

7. Governing Law & Dispute Resolution

Any disputes arising from this technical agreement shall be resolved through independent arbitration seated in Goias, Brazil, in accordance with Brazilian law.